# Troubleshoot

# Support

# Commercial SLA Support

The commercial support or consultancy for your projects is carried by Lutra Consulting Ltd.

Please see the support packages available. SLA support offers you the contracted response time, dedicated hotline as well as premium email support.

# Subscribed Client Support

If you have active subscription on cloudmergin.com, we also offer free standard support on support@merginmaps.com

# Community Support

# Diagnostic Logs

If you experience any issues with syncing data, you can send the logs to the developers for debugging the issues. Logs also contains detailed information about application run, so there may be hints for you to troubleshoot the problem.

# QGIS Plugin

In QGIS Desktop to send the logs, right-click on a local project under Mergin in the Browser panel and select Diagnostic logs. A new window will appear, click OK to confirm.

Plugin Logs

# Mobile Input App

In Input App to send the logs, go to "Settings" and click on "About". Select Diagnostic logs. A new window will appear, click OK to confirm.

Input Logs

Once you have uploaded the logs, you can contact us on support@merginmaps.com to look into the issues.