Let our experts help you

Our customers with service-level agreements (SLA) get the fastest and most comprehensive support.

See which support plan is the best for you

STANDARD SUPPORT

€1250 / year
9 support hours1
Unlimited tickets
24 hours response time
Email
Video call
Advice on deployments and maintenance for Enterprise edition server
On-premises server deployment
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PREMIUM SUPPORT

€3750 / year
33 support hours1
Unlimited tickets
24 hours response time
Email
Video call
Advice on deployments and maintenance for Enterprise edition server
On-premises server deployment
Contact us

ENTERPRISE SUPPORT

€7520 / year
75 support hours1
Unlimited tickets
6 hours response time
Email
Video call
Advice on deployments and maintenance for Enterprise and Community edition server
On-premises server deployment
Contact us

1 Support hours are counted by the minute.
We are available during UK Office Hours: 09:00 to 17:00 (Central European Time) Monday to Friday excluding public holidays.
All prices are VAT-exclusive.
We offer 10% discount for continued service.
Support tickets without an SLA are the subject of fair use policy.
Support plans are valid for 1 year after the date of purchase.

Frequently Asked Questions

What is a fair use policy for usage advice if I do not have an SLA?
Do you provide support for Mergin Maps Community Edition with modified code?
What about the support for critical bugs without an SLA?
Can you help me to set up a deployment or fix a problem with my CE/EE?