# Troubleshoot
# Support
# Commercial SLA support
The commercial support or consultancy for your projects is carried by Lutra Consulting Ltd.
Please see the support packages available. SLA support offers you the contracted response time, dedicated hotline as well as premium email support.
# Subscribed client support
If you have active subscription on cloudmergin.com, we also offer free standard support on support@merginmaps.com
# Community support
- Join our community chat on Slack (opens new window) and ask questions!
- See GIS Stack Exchange (opens new window) with "
" tag to ask questions and see other users' answers. - See QGIS Online docs (opens new window) for QGIS Desktop related problem
# Diagnostic logs
If you experience any issues with syncing data, you can send the logs to the developers for debugging the issues. Logs also contains detailed information about application run, so there may be hints for you to troubleshoot the problem.
# Diagnostic log on Mergin Maps plugin for QGIS
In QGIS Desktop to send the logs, right-click on a local project under Mergin in the Browser panel and select Diagnostic logs. A new window will appear, click OK to confirm.
# Diagnostic log on Mergin Maps Input
Mergin Maps Input to send the logs, go to "Settings" and click on "About". Select **Diagnostic logs**. A new window will appear, click **OK** to confirm.
Once you have uploaded the logs, you can contact us on support@merginmaps.com to look into the issues.